Returns

• We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
• We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

Guarantee
All of our wines are guaranteed.

With older wines, the cork may be softer and care should be taken to insert the corkscrew fully - ideally a corkscrew with a fine worm (thread) should be used. If the cork does break, it is not an indication that the wine itself will be spoiled or 'corked'. In the event that the cork does break, we suggest pushing the remaining part of the cork into the bottle (removing any loose fragments first).

Some wines, particularly older reds, may also have sediment. This is perfectly normal and harmless. To minimise the risk of sediment being poured, older wines should be left to settle for 24- 48 hours before opening and either decanted or poured carefully, leaving the sediment at the bottom of the bottle.

Please note, we reserve the right to refuse a refund or replacement where:

• The wine has been in the recipient's possession for more than 14 days,
  
• The wine has been discarded,
• The wine has obviously not been stored correctly,
• The cork breaks and there is no fault with the wine itself,
• There is sediment present and there is no fault with the wine itself,
• The wine is not to the recipient's liking and there is no fault with the wine,

Back Orders
If a wine is out of stock, we will contact you.

Shipping and Handling
Price

• All prices are in Pounds Sterling and are inclusive of Value Added Tax (VAT).
• Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be miss-priced.
•  We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.  

Delivery

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

When you order, we need to know your name, E-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order and to facilitate access for your delivery via our courier.

We aim to have orders delivered within ten working days. If you have any special delivery instructions please fill them in on the comments field of the order page.